Here you will find a list of my most frequently asked questions. I love getting to know you all through questions, stories and conversation, but reading this page helps me out a lot, saving me time responding so that I can do more of what I love, which is creating these keepsakes for you!
- So how does this all work?!
Any of my pieces listed on my site can hold any of your precious inclusions, including but not limited to ashes, milk, placenta capsules, umbilical stump, flowers and hair.
After you place your order, you'll receive an email with the sending address. If you do not receive it, check your junk folder. If you still don't see it, shoot me an email and I'll help you out.
Sending instructions can be found here themilkymudra.com/pages/sending
So to be short- You place an order, send me your inclusion(s) and I make the magic happen... with resin and lots of coffee.
- Do you ship internationally?
Yes! I charge a flat rate of $15 to ship internationally. Although rare, losing inclusions in the mail is a possibility, so please do not send me the very last of what you have.
- What's your turnaround time?
8-12 weeks from the time I receive the inclusion(s) excluding holiday cut off dates, which will be announced on my instagram page @themilkymudra
- How much milk do you need?
I ask for about an ounce. That's more than enough, but makes the preservation process easier on me. If you need to send less because of supply issues, please see the sending instructions page themilkymudra.com/pages/sending
- Does the milk need to stay cold in the mail?
Nope! It works all the same even left out in a sealed bag for weeks. Awesome, huh?
- Can I use frozen milk from years ago?
Yes! I've tested this to the max an have found no difference between fresh or old frozen milk.
- What is your shipping address?
You will recieve the shipping address to send your inclusions to in your order confirmation email. I do not list the address publicly on my site.
- Will my milk stone go rotten or change colors over time?
No, it won't. I've perfected my process over the past 4 years and have found a natural, nontoxic preservative that prevents yellowing, even when heated up to 150 degrees or in extreme humid environments.
- Can I use pet ashes or does it have to be human ashes?
Great question! Either one works just the same.
- How do I care for my jewelry once received?
Resin is a very durable product, but I still ask that you take special care of your jewelry. Because extreme changes in temperature can cause metal to expand and contract, it could ultimately loosen the settings. Please avoid showering/swimming/sauna/steam rooms while wearing your jewelry.
Please also avoid harsh chemicals and harsh soaps/sanitizers. Products containing alcohol or other solvents could dull the finish. If this does happen, it's an easy fix. Just email me and I'll let you know how to get it back to me.
How to clean your jewelry- mild soap and water, and polish with a soft cloth
- Do you offer refunds?
No refunds will be given after 30 days from the purchase date. Within the 30 days, each refund is case by case and not guaranteed.
- What happens if I'm not happy with my purchase?
I always try my very best to create a perfect product, but sometimes tiny bubbles or other imperfections can occur in the resin or metal. If there is something you're unhappy with, please get in touch with me via email firstname.lastname@example.org and I'll be happy to help. I'm always willing to make it right.
- What types of metal do you offer and what are the differences?
I offer a variety of metals for different price ranges, which are all stated in the listing descriptions and metal options menu. None of the options will turn your skin green or irritate your ears. I have extremely sensitive skin and have tested each of them without any problems.
A few of my pieces are gold or rose gold plated over solid sterling silver. Plating can wear off over time, especially if exposed to cleaning products or chlorine (pools, showers, frequent hand washing or doing the dishes while wearing). If it does wear off, you will notice a slight silver tone through the plating. Because of the way the stone is set, the jewelry cannot be re-plated without extensive removal and re-setting. If this is a concern of yours, please choose another metal type.
Some of my pieces are gold or rose gold "filled" which is a brass core with a thin solid gold layer on the outside. This will never wear off. It's basically a step up from plating, and a great cost-effective alternative to solid gold. The only downsides that I've noticed are that it's a softer metal than solid gold. It can dent/scratch easier and cannot be sanded to be repaired. If taken care of, this option will last a lifetime and can be buffed back to shine.
Solid gold is pretty self explanatory. It can always be sanded, buffed and repaired if damaged, and is thicker, harder and more durable. I always prefer this option, but realize it isn't in everyone's budget.